One of the key benefits of having onsite IT support is the ability to resolve hardware issues quickly and effectively. When software or operating system issues arise, remote support can be highly effective and strategic. However, when a server or laptop needs physical attention, someone must be on site to resolve the issue.
There are many choices for onsite IT support, and most managed service providers let you pick which services work best for your IT goals. If, for example, you need help setting up a new office, then on-demand dispatch—where an IT resource is sent for a set amount of time or for a particular project—would be good. But if you require extensive IT support multiple times per week, then recurring onsite services would suit you better.
An MSP-managed on-demand network can provide significant cost savings in travel expenses and overhead. In some cases, businesses can save 50% or more. By using your IT provider’s network of technicians, you can avoid the time and expense of sending core members of your IT team to remote locations.
It is crucial that technical issues and outages are fixed immediately, in order to minimize downtime and maximize profitability for your organization. Depending on the IT service provider’s dispatch process, local resources can be on their way to your location within 24 hours or less.